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General conditions of Sale

Thank you for visiting diana.studio. To access our sales service, you must:

– Have a valid email address.
– Be 18 years old or older
– See requirements for entering into legally binding contracts
– Be able to enter into legally binding contracts

These Terms and Conditions regulate the relationship between diana.STUDIO and the customer regarding the purchase of products through this site. Even if not expressly provided for in these Conditions, the regulations refer to the provisions of Legislative Decree 22 May 1999, 185 and to the applicable provisions of the Civil Code.

REGISTER AN ORDER

When diana.studio receives the order confirmation, transmitted by the customer via electronic transmission, this determines the end of the contract. With the conclusion of the contract, DIANA.STUDIO undertakes to provide customers with the products, terms and conditions established in these Terms and Conditions, without prejudice to the right not to enter into relationships with people who do not give sufficient guarantees of solvency or who do not fall into the category of “final consumer”. By sending the Order Confirmation, the Customer unconditionally accepts and undertakes to comply with dealing with DIANA.STUDIO with the provisions of these terms and conditions. The presentation of the order confirmation, therefore, implies full knowledge and acceptance by the Customer of these Terms and Conditions for more information than that contained in the pages of the website. The amount of your order will be charged to your credit card at the time of stipulation and acceptance or in other forms of payment provided by DIANA.STUDIO.

We therefore ask those who do not refer to the category of final consumers to refrain from entering into commercial relations with DIANA.STUDIO and with the object sold. In consideration of the above commercial policy, DIANA.STUDIO reserves the right not to follow orders that do not comply with commercial policies. DIANA.STUDIO, through the pages of its website, offers its customers the possibility of purchasing immediately available items and items not in stock with delivery that can vary from a few days to a few weeks. In both cases, the purchased item must be paid together with the closing of the transaction by credit card, bank transfer or by other methods provided by DIANA.STUDIO

ORDER FAILED DUE TO OVERBOOKING

diana.studio does not exclude that sometimes there may be a problem in updating the availability between the portal and its warehouses, therefore sometimes an overbooking can occur.

diana.studio will refund the total amount of orders not processed due to overbooking, or the amount of missing products, if the order is partially confirmed.

Users who want to be sure of their purchase can send a confirmation email to this address: Diana@luidiana.com, specifying the item they are interested in.

SHIPMENTS NOT DELIVERED BECAUSE THE RECIPIENT IS ABSENT OR UNREACHABLE.​

If the recipient is absent or unreachable, after three days of storage in the shipping company’s branch, the package will return to our warehouses.

In this case, the order will be canceled and the shipping costs and any additional costs applied by the shipper will be deducted from your refund.

Customers who decide to continue with the order will have to pay for the new shipment and any costs related to the previously failed delivery, before they can receive the new shipment.

To avoid this type of inconvenience, we recommend providing a correct address and a reachable telephone number in the order form.

SECURITY

diana.studio acquires, through the site, financial information such as credit card number, expiration date, personal data, which will go directly to the bank via encrypted protocol. Neither diana.studio nor anyone else will use this data for marketing purposes, but only for payment purposes

PRODUCT AVAILABILITY

diana.studio is not responsible for the possibility that, due to a particular computer configuration or malfunction, the colors of the products or features found on the display are different from the original ones. diana.studio only sells quality products, selected for their rigorous quality control standards.

RETURNS

Returns are accepted within 10 working days of receiving the order. It is possible to make a return or an item exchange through our easy and immediate system. Log in to your account, under “My orders” select the order number that contains the items you want to return. CClick the “CREATE A RETURN / EXCHANGE” button and indicate the reason for which you want to make the return shipment. If an item is faulty please indicate the problem you are experiencing in more detail. A returns number will be generated for use in your return request. If you want to exchange an item because the size is not appropriate, choose the replacement size. No additional costs are applied in the case of a size change, however all replacements are to be considered only based on our warehouse availability. The shipping of the replacement item will be the responsibility of the customer and if this takes place outside Italy, any customs duties or taxes will remain the responsibility of the customer. Please ship all items you wish to return from one order in one shipment, to ensure your return request is processed faster. Goods are classed as faulty if they are received damaged, or when a manufacturing defect occurs within one month of purchase. Please note that items which are damaged as a result of wear and tear are not considered faulty. We also inform you that the objects are shipped every time after our quality control. Where possible we will repair faulty items. If you would like to exchange your faulty item, please be aware that we can only exchange for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. In any case, to book a return effectively, we always invite you to contact our customer service at the following address Diana@luidiana.com

ITEMS ON SALE

We also inform our customers that we cannot give free returns for discounted or promotional items, even if there is a request for a size exchange.

RETURNED WITHOUT SIZE EXCHANGE

The customer who wants to return the item must bear the cost of the delivery shipment and that of the return shipment which will be deducted from our refund. The customer can arrange for the return independently and in this case we will credit the total amount of the returned goods, after we have checked the return conditions. In any case, to book a return effectively, we always invite you to contact our customer service at the following address DIANA@LUIDIANA.COM

CREDIT CARD

Please note that cards may take up to 10 business days to complete the credit back to your bank, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

OUR POLICY

We have made every effort to display as accurately as possible the colors of the products that appear on diana.STUDIO. However, as computer monitors vary, we cannot guarantee that an image on any user’s monitor will be completely accurate. All items are high quality and are checked for any defects before they are sent out to customers. Please send an email to DIANA@LUIDIANA.COM if any of your purchases were delivered items without our DIANA.STUDIO tag Should you receive an item that is not in perfect condition, please contact us immediately Items must be returned in new, unused condition, and with the designer tags and of Vogue still attached. Returns that are damaged, soiled or altered cannot be accepted and may be returned to the customer or held. Where applicable, authenticity cards, bags and labels must be included with your return. Unidentified returns may be returned to sender.